Allow your patients the freedom to request a refill and/or check the status of one or more prescriptions through a single telephone call or internet session. The Pharmacy Suite processes prescription refill and renewal requests, reminds patients to pick up their prescriptions, processes prescription and renewal requests and provides educational information.

A major feature of this suite is the automation of the complete order-taking and entry process, which, in turn, helps eliminate human error and gives much-needed time back to pharmacy personnel to perform their highly specialized duties.

Prescription Refills and Renewals

This feature allows patients to automatically order prescription refills as well as check on the status of their prescription. Prescription renewal requests can also be performed, and each request is automatically sent to the patient’s physician. With the ability to customize the application, it is a “must have” for outpatient pharmacies. This entire process offers the highest level of patient care.

Prescription Pick-up Reminders

Patients are automatically notified of prescriptions that have not been picked-up. This eliminates the requirement of pharmacy personnel to call patients. Most importantly, this application reduces patient non-compliance with their medication regime.

Medication Information

This automated source of information is tied directly to the patient’s prescription number. Patients can access information 24/7, ranging from instructions, common uses, cautions and possible side effects. This automated source of medication information exceeds JCAHO and FDA requirements for patient education, a real benefit for medical centers.


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WebREFILL™ – Prescription inquiry and refill order processing via Internet

AudioRxINFO™ – Prescription specific medication information available to patients

WebRxINFO™ – Prescription specific medication information available via the Internet

AudioOFFLINE™ – Offline pharmacy processing when host is unavailable

AudioRxMINDER™ – Prescription pick-up reminders via telephone

AudioRENEWAL™ – Prescription renewal requests via telephone

AudioRxORDER™ – Automated new prescriptions and refill processing when host system is unavailable